FAQ


Frequently Asked Questions (FAQ)

Do you ship within Saudi Arabia? Yes, we provide shipping services to all regions across the Kingdom of Saudi Arabia.

Do you ship internationally? Yes, we offer international shipping to most countries worldwide.

How long does shipping take? Shipping duration depends on the recipient's location. The estimated delivery time will be displayed during the checkout process.

Can I track my order? Yes, once your order is shipped, you will receive a tracking number to monitor your shipment's status.

What payment methods are available? We offer several secure payment methods, which are clearly displayed on the checkout page.

Do the prices include VAT? Yes, all displayed prices include Value Added Tax (VAT) unless otherwise stated.

What is the quality of dates at Musa & Palm? At Musa & Palm, we carefully select the finest Saudi dates, packaging them according to the highest quality standards to ensure exceptional taste, freshness, and nutritional value.

Are the dates 100% natural? Yes, all Musa & Palm dates are 100% natural and free from preservatives or artificial additives.

Are dates suitable for a healthy lifestyle? Musa & Palm dates are rich in fiber, vitamins, and minerals. They contain natural sugars that provide balanced energy, making them an ideal choice for a healthy snack.

How are the dates packaged? Our dates are carefully packed in airtight containers to maintain their quality and freshness during storage and shipping.

How should I store the dates after receiving them? It is best to store dates at room temperature between 18°C–20°C in a dry place, away from direct sunlight.

What is the shelf life of the dates? Shelf life varies depending on the type of date. The expiration date is clearly marked on each product.

Are products available all year round? Most Musa & Palm products are available throughout the year, while some varieties are seasonal and available for a limited time.

Are gift options available? Yes, we offer elegant gift boxes suitable for all occasions.

Can I add a message to a gift? Yes, you can add a personalized message to your gift orders during the checkout process.

Can gift orders be customized? We offer limited customization options for gift orders. Please contact our customer service team for more details.

Do you accept bulk or corporate orders? Yes, we cater to bulk orders, corporate requests, and special events. Please contact our customer service for further details.

How can I contact customer service? You can reach us via: